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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A popup will open. It includes comprehensive info about all the operations that you can carry out on the page in question. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich array of how-to video clips illustrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, have a look at our extensive FAQ section, which covers questions asked by real users and provides practical solutions. We regulary update our FAQ database with new entries in an attempt to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, we have a excellent team of customer service technicians available 24x7 and eager to help you with any problem. Each support ticket you open will be replied to within one hour (the average response time is only 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 271490

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: [email protected]

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com